Refund & Cancellation Policy

Last updated: 22 August 2026

1. Scope

This Refund and Cancellation Policy applies to the business-to-business services provided by JWBN Ltd ("JWBN", "we", "us" or "our") to its clients. It explains how cancellation works and what is and is not refundable. It should be read together with our Terms of Service and, where there is one, the relevant written engagement agreement, statement of work or proposal (the "Engagement Agreement").

JWBN provides marketing and management services to content creators, including account and platform management, marketing and social strategy, content production and photoshoots, collaborations and partnerships, brand deals and sponsorships, and content protection and takedowns. We do not sell or ship physical goods. Some services are sold at a fixed price through our website, including Content Protection Monitoring, which is a monthly subscription; larger work is scoped and quoted per engagement.

2. Business-to-business engagements and the consumer right of withdrawal

Our Services are provided on a business-to-business basis to clients (including companies, sole traders and individual creators) acting in a professional or business capacity. The statutory 14-day right of withdrawal for consumers under the EU Consumer Rights Directive (Directive 2011/83/EU), as implemented in the Republic of Cyprus, applies to contracts between traders and consumers and does not, as a general rule, apply to business-to-business contracts, whether those are engagements quoted per client or fixed-price services bought through our website. Accordingly, cancellation of our Services is governed by the Engagement Agreement, where there is one, and by this policy, rather than by a statutory consumer cooling-off period. Nothing in this policy affects any right you have that cannot be excluded or limited by agreement under applicable law.

3. How engagements are billed

Services quoted per engagement are agreed and billed by invoice, in accordance with the fees and payment terms set out in the relevant Engagement Agreement. Engagements may be billed as a fixed project fee, a recurring (for example, monthly) retainer, or on another basis as agreed. Third-party costs and disbursements incurred on your behalf (for example, platform fees, talent, locations and production costs) are billed in addition to our fees.

4. Cancellation of an engagement by the client

This section is about engagements. Fixed-price services bought through our website, including the monthly subscription, are covered by section 5 instead: they are not subject to a notice period.

Unless the Engagement Agreement states a different notice period, a client may cancel an ongoing engagement by giving at least 30 days' written notice to [email protected]. During the notice period:

• the engagement continues and fees remain payable in the ordinary way;
• we will complete or wind down work in an orderly manner; and
• any recurring fee for the final period is payable in full, and is not pro-rated, unless otherwise agreed in writing.

For fixed-scope project engagements, a client may cancel before completion by giving written notice, in which case fees are payable for all work performed up to the effective date of cancellation, together with any non-cancellable third-party costs and commitments, as set out in section 7.

5. Fixed-price services bought through our website

These are the services sold at a fixed price on our Pricing page and paid for by card at checkout. The notice period in section 4 does not apply to them, and where this section and section 7 both cover the same fee, this section prevails. Delivery timeframes for each are set out in our Delivery & Fulfilment page.

• Account & Content Audit. Cancel before we begin work for a full refund. Once the audit has started, the fee is non-refundable and you still receive the completed audit.
• Strategy Session. Reschedule free of charge up to 24 hours before the call. Cancel at least 48 hours before the call for a full refund. No refund is due for a missed call.
• Content Protection Sweep. Cancel before the sweep begins for a full refund. Once notices have been issued, the fee is non-refundable. No refund is due because copies were not removed: the fee covers the sweep, the notices and the report, not the outcome.
• Content Protection Monitoring. Cancel at any time, yourself, in the billing portal linked from our Pricing page. There is no notice period and you do not need to email us. Cancellation takes effect at the end of the paid month; we do not refund part-months, and there is no cancellation fee.

Content protection is an effort-based service. We sweep, issue takedown notices and report back; removal depends on hosts, platforms and search engines that we do not control, so we cannot guarantee that any copy will be removed.

To cancel a fixed-price service before we begin it, please email [email protected] and quote the receipt you were sent at checkout. To cancel the monthly subscription, use the billing portal; there is nothing to send us.

6. Cancellation by JWBN

We may cancel or suspend an engagement by written notice where:

• the client materially breaches the Engagement Agreement or our Terms of Service (including non-payment) and does not remedy the breach within a reasonable period after being asked to do so;
• continuing the engagement would require us to act unlawfully or in breach of a third-party platform's terms; or
• otherwise as permitted by the Engagement Agreement.

We may also cancel an engagement for convenience by giving the notice period stated in the Engagement Agreement (or, if none is stated, 30 days' written notice). Where we cancel for convenience, we will refund any fees paid in advance for Services not yet performed, after deducting work already performed and non-cancellable third-party costs.

We may end a monthly subscription on 30 days' written notice. Where we do, it stops renewing and your access runs to the end of the month you have paid for.

For fixed-price services bought through our website, we may decline or cancel an order, for example where we cannot lawfully act on it, where the confirmation of rights required by our Terms of Service turns out to be wrong, or where the order was placed in error. If we do so before we begin work, we refund the fee in full; if we do so after work has started, we refund the fee for the work not yet performed.

7. What is refundable and what is not

Because our Services consist of professional time and work, whether delivered over the course of an engagement or bought at a fixed price through our website, the following amounts are non-refundable:

• fees for work already performed, including agency time, strategy, management, production and creative work, whether or not deliverables have been finalised;
• third-party costs, disbursements and commitments incurred or contracted on your behalf that cannot be cancelled or recovered (for example, platform fees, talent fees, location and production costs); and
• any deposit or set-up fee, to the extent it covers work already performed or resources already reserved, unless the Engagement Agreement states otherwise.

Amounts that are potentially refundable are limited to fees genuinely paid in advance for Services that have not yet been performed and that we are not cancelling for the client's breach. Any such refund will be calculated by deducting the value of work performed up to the effective date of cancellation and any non-cancellable third-party costs.

Nothing in this policy excludes or limits any right or remedy you may have that cannot be excluded or limited under applicable law.

8. How to request a cancellation or refund

To cancel an engagement or a fixed-price purchase, or to request a refund, please email [email protected] with your name or company name, the relevant engagement or invoice reference (for a fixed-price service bought through our website, the receipt you were sent at checkout), and details of your request. We will acknowledge your request and confirm any applicable notice period, the effective date of cancellation, and any amounts payable or refundable. Approved refunds are normally made using the original payment method within a reasonable period after the amount payable or refundable has been agreed.

To cancel the monthly subscription you do not need to email us: cancel it yourself in the billing portal, as set out in section 5.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date indicates when it was last revised. The version of this policy in force, together with any relevant Engagement Agreement, applies to your engagement or purchase.

10. Contact us

For any questions about cancellations or refunds, please contact:

JWBN Ltd
5 Artemidos Ave., Artemidos Tower, 8th Floor, 6020 Larnaca, Cyprus
Email: [email protected]